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Making a purchase could not be easier. Just browse our shop and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on ‘Shopping Basket’ where you will be asked for a few details that we need to be able to complete the order. By accepting our terms and conditions confirming you are the named purchaser and are at least 18 years of age and understand that you will be committing an offence if you provide false information. We accept secure payment through Paypal or Sagepay from all major credit and debit cards, along with direct bank transfers. Alternatively, if you would prefer to pay by cheque or bank transfer please email us at firstname.lastname@example.org or telephone 0845 519 9509 to place your order.
Please be aware that we will not dispatch your order until your cheque or funds have cleared.
•If the item is in stock, it will usually be delivered to you within 1-3 working days.
•All items are kept in stock but if by chance your item is out of stock, we will advise you of the delay and when we expect your order to be back in stock. We do not take back orders without confirming with you first.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. If we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the updated price is acceptable or offer you an alternative respectively.
We ship all our deliveries using a third party courier or Royal Mail. It is the responsibility of the purchaser to ensure all goods are permitted for import into the country of destination. Special Ingredients accept no liability for goods rejected by border customs.
If your goods are all in stock, standard delivery is usually received 1-2 working days of placing your order Mon – Fri. International orders are generally received within 2-7 days depending on the location.
We accept no liability for a successfully completed delivery that you do not take possession of. We are delivering to an address NOT an individual. Therefore if our courier logs a consignment as having been delivered you must assume it has been stolen. In these cases we will provide you and the authorities with our full cooperation but cannot accept any responsibility
For orders made from the UK or the European Union, 20% VAT is added where applicable
The security of your information, transactions, and money is the core of our business and our top priority.
PayPal automatically encrypts your confidential information in transits using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
If you would like to contact us directly, please email email@example.com or alternatively you can call on 0845 519 9509 or write to us at Special Ingredients Ltd, Unit 4 Foxwood Industrial Park, Chesterfield, S41 9TN. Registered Co No: 08758412
Special Ingredients do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. Furthermore Special Ingredients do not store any customer financial details. If you pay over the phone using your credit card all your details are paper shredded and destroyed immediately after processing.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
Damaged Goods – on receiving your order if a product is faulty or damaged please
contact us to arrange a replacement at firstname.lastname@example.org
Undamaged Goods -we can only accept returned ‘opened’ items if they are faulty
•Products can be returned up to 30 days from purchase but must be returned unopened
in their original packaging and in saleable condition.
•If you return goods which are not faulty, you are responsible for payment of P & P
•Your statutory rights are not affected.
Your rights to return goods are protected under the EU Distance Selling Directive which
can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm