01246 906247

orders@specialingredients.co.uk

Mon - Fri 9.00am- 5.00pm

Returns Policy

We pride ourselves on providing our customers with best service and highest quality products possible.
If you are not happy with your product please contact us or email: orders@specialingredients.co.uk

Damaged Goods – on receiving your order if a product is faulty or damaged please contact us to arrange a replacement at orders@specialingredients.co.uk
 
Undamaged Goods - we can only accept returned ‘opened’ items if they are faulty
 
Products can be returned up to 30 days from purchase but must be returned unopened in their original packaging and in new condition.
 
If you return goods which are not faulty, you are responsible for payment of P&P
 
Your statutory rights are not affected.
 
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm