01246 906247

orders@specialingredients.co.uk

Mon - Fri 9.00am- 5.00pm

Privacy Policy

Our Privacy Policy and Cookies Policy:
The General Data Protection Regulation (GDPR) regulates the processing of information relating to individuals and grants them various rights in relation to their personal data.
Special Ingredients Ltd is committed to ensuring that your privacy is protected and that it complies with its obligations under the GDPR.
Our Privacy Policy and Cookies Policy explain how we will treat personal information that an individual provides us with when they use this site. Our Cookies Policy details how we use internet cookies.

The information on individuals we collect and how we use it:
When you checkout or register to make your purchase on our website, we collect information about you such as your name, address, e-mail address, IP address and phone numbers. We gather this information to allow us to process your order. For example we use it to administer transactions, screen for fraud, screen for misuse (of cream chargers), send delivery address information to our couriers as well as using it to develop and improve our services.
We also use aggregated information for the purposes of tracking the usage of our services and in order to help us develop and improve the website and such services. The aggregated information and statistics will not, however, include details that can be used to identify you.

Sharing your personal information:
Some of the information you provide us with HAS to be shared with third parties in order to process your payment and get your parcel delivered. So we have give our couriers your delivery address. But we WILL NOT share your personal data for any other purpose than completing your transaction with us. We will not sell your data or give it to marketing companies. If you have opted in to receive marketing emails from us then we will only use that data to send a maximum of 8 emails to you a year. We will not give this information to anyone else.

An individuals Rights under the General Data Protection Registration:
You have various Rights in relation to automated decision making and profiling.

    The right to be informed.
    The right of access.
    The right to rectification.
    The right to erasure.
    The right to restrict processing.
    The right to data portability.
    The right to object.
   

If you have a request about what data of yours we hold or want to exercise any of these Rights please contact us by these methods:
   

Tel: +44 (0)1246906247

Email: info@specialingredients.co.uk

Cookies:
The whole process of shopping on our store relies on using Cookies. A cookie is a small text file that identifies your computer to our server. The Cookies create a User Session ID, which is used to access the data stored on our server about you and what is in your shopping basket as you move from page to page adding items. If you disable Cookies then you will not be able to shop for items using our website.
Cookies in themselves do not identify the individual user, just the computer used. Cookies are not used to collect any personal information.
You have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The way in which you do this depends upon the web browser that you use. Please refer to the "Help" function for your browser. If you accept cookies, they may remain on your computer for many years, unless you delete them. Please note that turning off cookies may limit your use of websites in general.

 The cookies we use:

  • USER_ALLOWED_SAVE_COOKIE Indicates if a customer is allowed to use cookies.
  • external_no_cache A flag that indicates if caching is disabled.
  • persistent_shopping_cart The session key.
  • Stf If product links were sent to friends, stores the timestamps in the format: $timeStamp1, $timestamp2, ..., $timestampN.0
  • pollN A poll ID that indicates if a vote has occurred.
  • frontend Session ID
  • guest-view Allows guests to edit their orders.

utma, _utmb, _utmc, _utmd, _utmz Cookies beginning "_utm" enable the function of our analytics software (owned by Google Inc). This software helps to analyse our site visitors and provide anonymous information such as browsers used, return visitors and response to marketing activity. This information helps us to improve the website and your online experience.


Control of cookies:
Web browsers allow you to exercise some control of cookies through the browser settings. Most browsers enable you to block cookies or to block cookies from particular sites. Browsers can also help you to delete cookies when you close your browser. You should note however, that this may mean that any opt-outs or preferences you set on the site will be lost. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org which includes information on how to manage your settings for the major browser providers.

Conversion Tracking:
We use tools to find out where our customers have come from to reach our website. We pay Google and other companies to advertise for us and it is useful to know which adverts are effective. Therefore, like most companies, we use tracking tools to monitor and log this information. We then adjust our advertising or the layout of our website to maximise the effectiveness of our advertising spend and make our websites as easy to use as possible.

Google Analytics browser opt-out:
To provide website visitors with more choice on how their data is collected by Google Analytics, Google have developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the website itself or to other web analytics services. Learn more about the Google Analytics Opt-out Brower Add-on.

Google Shopping Reviews:
Customers who've made a purchase on www.specialingredients.co.uk  you presented with an option to opt-in to receive an email requesting feedback from Google about your  experience with www.specialingredients.co.uk If you opt-in, you may receive an email after your order has arrived. The collected rating is then displayed on our  Google Customer Reviews badge, which appears at the bottom of the website and is linked here

This website may be linked to other websites:
www.specialingredients.co.uk may create links to third party websites. www.specialingredients.co.uk is not responsible for the content or privacy practices employed by websites that are linked from our website.

Your acceptance of these terms:
By using the website, you consent to the collection and use of your information by us as set out in this Cookie policy and our Privacy Policy.
If we change our Privacy Policy or Cookie Policy in any way, these changes will be posted on this site.