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Frequently Asked Questions
Do You Have A Local Stockist?
We do not have a local stockist but offer delivery throughout the UK and internationally. All orders received before 3pm (Monday to Friday) are dispatched the same day.
How Much Does Delivery Cost?
We offer free delivery on UK orders over £80 (0 – 20kg) and a small delivery charge on orders under £80. Delivery costs vary dependant upon the delivery service you require. We delivery to every part of the UK and offer a Worldwide delivery service.
What Happens If My Item Is Damaged In Transit?
Items being damaged in transit is very rare, we take great care to ensure all items are secure and well packed. If your item has been damaged please email [email protected] straight away.
We Are A VAT Registered European Company, Do We Have To Pay VAT On Our Order?
For non-UK orders Tax is no longer applicable. Tax’s may be added on entry to delivery country when your order is processed through customs.
Do Your Prices Include VAT?
All our prices displayed include VAT if applicable.
How Can I Place A Order?
You can place your order on our website, call 01246 906247 or email: [email protected]
How Can I Pay For My Order?
How Long Will It Take To Receive My Item?
All orders received before 3pm Monday to Friday are dispatched the same day. If you live in the UK and choose the standard delivery service you can expect to receive your order in 1-3 working days. We also offer a guaranteed next working day delivery service in the UK. If you live outside the UK you can expect to receive your order within 2-7 working days.
Do You Have Allergens In Your Products?
Only a very small percentage of our products contain allergens. If a product does contain an allergen it will be highlighted and clearly marked in the product description and on the product label.
Can I Order Larger Amounts Than Shown On Your Website?
Yes, we have a Wholesale section on our website. Please contact us for prices if you can not find what you are looking for on our website.
Can I Send My Order To A Different Address Than The Invoice Address?
Yes, our Website has this facility.
Can I Request A Specific Courier?
We use Royal Mail and various Couriers dependant upon your order and delivery requested. If you wish to use a specific courier please contact us first and we will do our best to help.
Can I Place A Repeat Order?
Please contact us by phone ( 01246 906247 ) or email [email protected] to discuss your requirements.