FAQ's

Do You Have A Local Stockist?

We do not have a local stockist but offer delivery throughout the UK and internationally. All orders received before 3pm (Monday to Friday) are dispatched the same day.


How Much Does Delivery Cost?

We offer free delivery on UK orders over £80 and a small delivery charge on orders under £80. Delivery costs vary dependant upon the delivery service you require.We delivery to every part of the UK and offer a Worldwide delivery service. Please see Our Delivery information Page.


How Much Of Your Product Do I Use?

All of our products come with guidelines of how to use and dosage amounts. Further product information and free recipes for all our products are available on our Recipes Page. If you are unsure, or need some advice please don’t hesitate to contact us. We are always happy to help.


What Happens If My Item Is Damaged In Transit?

Items being damaged in transit is very rare, we take great care to ensure all items are secure and well packed. If your item has been damaged please email orders@specialingredients.co.uk straight away.


We Are A VAT Registered European Company, Do We Have To Pay VAT On Our Order?

No, you do not have to pay VAT. When entering your details at the checkout, please enter your VAT number. The VAT number will be checked and the VAT removed from the cost of your order.


Do Your Prices Include VAT?

All our prices displayed include VAT if applicable.


How Do I Get Free Information and Recipes For Your Products?

Please see our Recipes page for free recipes and product information. If you can't find the information you require you can send an email to orders@specialingredients.co.uk and we will get back to you.


How Can I Place A Order?

You can place your order on our website, call 01246 906247 or email: orders@specialingredients.co.uk


How Can I Pay For My Order?

We offer various ways to pay:- Debit / Credit Card /Paypal. Or, if you prefer you can pay by bank transfer please contact us for details. You can apply for a Trade Account by completing an online Account Application Form.


How Long Will It Take To Receive My Item?

All orders received before 3pm Monday to Friday are dispatched the same day. If you live in the UK and choose the standard delivery service you can expect to receive your order in 1-3 working days. We also offer a guaranteed next working day delivery service in the UK. If you live outside the UK you can expect to receive your order within 2-7 working days.


Do You Have Allergens In Your Products?

Only a very small percentage of our products contain allergens.  If a product does contain an allergen it will be highlighted and clearly marked in the product description and on the product label.


Can I Order Larger Amounts Than Shown On Your Website?

Yes, we have a wholesale division. Please contact us for prices or complete our Wholesale Application Form


Can I Send My Order To A Different Address Than The Invoice Address?

Yes, our Website has this facility.


Can I Request A Specific Courier?

We use Royal Mail and various Couriers dependant upon your order and delivery requested.  If you wish to use a specific courier please contact us first and we will do our best to help.


Can I Place A Repeat Order?

Please contact us by phone or email to discuss your requirements.