01246 906247

orders@specialingredients.co.uk

Mon - Fri 9.00am- 5.00pm

Faqs

DO YOU HAVE A LOCAL STOCKIST ?

We offer delivery throughout the UK and internationally. All orders received before 2pm Monday to Friday) are dispatched the same day.


HOW MUCH DOES DELIVERY COST ?

We offer free delivery on UK orders over £80 and a small delivery charge to orders under £80. We delivery to every part of the UK and offer a Worldwide delivery service. Please see our Delivery Information page for full delivery rates within the UK, Europe and Worldwide.


HOW MUCH OF YOUR PRODUCT DO I USE ?

All of our products come with guidelines of how to use & dosage amounts. Some products dosage varies depending on the application. Further product information and free recipes for all our products is available on our Recipes page. If you are unsure or need some advice please don’t hesitate to contact us We are always happy to help.


WHAT HAPPENS IF MY ITEM IS DAMAGED IN TRANSIT ?

Items being damaged in transit is very rare, we take great care to ensure all items are well packaged. If your item has been damaged please email orders@specialingredients.co.uk straight away and we will arrange for your item to be replaced.


DO YOUR PRICES INCLUDE VAT ?

All our prices displayed include VAT if applicable.


HOW DO I GET FREE INFORMATION & RECIPES FOR YOUR PRODUCTS ?

Please see our Recipes page for free recipes and product information.


HOW CAN I PLACE A ORDER ?

You can place your order on our website, call 0845 519 9509 or email: orders@specialingredients.co.uk


HOW CAN I PAY FOR MY ORDER ?

You can pay by debit / credit card or using your paypal account. Or if you prefer you can pay by bank transfer or cheque, please contact us for further information.


HOW LONG WILL IT TAKE TO RECEIVE MY ITEM ?

All orders received before 2pm Monday to Friday are dispatched the same day. If you live in the UK and have chosen the standard delivery service you can expect to receive your order within 1-2 working days. We also offer a guaranteed next working day delivery service in the UK. If you live outside the UK you can expect to receive your order within 2-7 working days..